Maintenance Solutions

Phone System Maintenance Package

We don’t just provide basic support, but a complete maintenance package that includes services that many other companies do not offer. For instance, we understand that if a phone system does go down the most important thing is to get it back up and running as quickly as possible. We therefore stock all required parts to maintain your equipment for many years to come, keeping downtime to an absolute minimum.

We also have repair engineers in-house, which means that we can diagnose and repair faults at component level when required, reducing downtime and saving you money.

Phone System Maintenance Contracts

Our maintenance packages are delivered following strict internal targets for maximum call-out time and resolution. For instance, we guarantee that from the time a critical support call is logged on our system, we will have an engineer to you within 4 working hours.

In many cases, our engineers can simply log-in to the phone system remotely to resolve minor issues, which means that issues can be resolved in mere minutes, otherwise an engineer will arrive with everything required to resolve the issue in one visit.

Telephone System Service Contract

Terms and Conditions
This service contract takes the form of an extended warranty so therefore the following conditions will apply.

The following items are covered:

All service calls to sites to check faulty equipment.

All repairs carried out to faulty equipment.

Replacement of all parts which are beyond economical repair.

All information, advice or programming required to maintain the efficient operation of this system.

All telephone support calls required to maintain the system

While covered by this contract a PreeTel Communications engineer will visit your site at least once every year to check your system. (Assuming that no other calls have already been made to the system during this period)

The following items are NOT covered:

Any damage caused by lightening (normally covered by office insurance)

Any damage caused by liquid or moisture.

Any damage caused by obvious abuse or misuse of equipment.

Any labour or parts required to expand or move the Telephone System to a new location.

Maintenance and repair of cordless phones.

All major restructuring or reprogramming of the telephone system.

During a Service Contract period PreeTel Communications will undertake to abide by the above conditions and provide the customer with a high level of service support.